SIMS & FMS

Support

We are a capita accredited specialist team, able to provide support to all educational establishments. Our professional and friendly staff are available to answer your queries and resolve incidents on our support service desk from 08:00am to 5:00pm, Monday to Friday and our customers are able to log calls by telephone or email. Where possible we aim to resolve calls at first point of contact using remote software to resolve an issue or guide you through a process in the software. If this is not possible, we keep in touch with our customers at each stage of the call resolution process ensuring a speedy and effective resolution for our customers. We communicate with our customers on a regular basis via email and the MIS members area sending guidance on new features and top tips on a regular basis ensuring that you are making the most of the software.

We provide clear concise documentation and support to guide our customers through processes such as the completion of statutory returns and examination downloads. Alongside the documentation we are able to provide remote or on-site sessions to guide you through each step or complete the process on your behalf.

Expertise

All of the MIS team have extensive expertise across the SIMS modules and are passionate about making a difference in schools. We have a wealth of knowledge in SIMS and educational requirements and we have a close working relationship with Capita ESS to ensure that you are receiving the most up to date resources. Our aim is to share our knowledge with you to ensure that you are making the most of the software and informed decision making to efficiently manage your school and drive improvement.
We also support the additional products that you can purchase from ESS that link with your SIMS database, see PDF below for a list of the additional products that we can support.

Code Green MIS Additional Supported Products

Technical Support

We are able to provide technical support to our SIMS supported customers. We carry out a range of tasks to ensure that your system is ready to use to carry out the daily tasks in your school.

  • Installation/upgrade to the latest versions of the supported software on servers and client devices, including maintenance and patch releases
  • Installation/upgrade to the latest versions of solus and SQL
  • Data migration to new servers
  • Database backups

FMS

We are able to provide technical support for FMS. The MIS team have extensive knowledge and expertise in FMS Technical support. Technical support includes:

  • Installation/upgrade to the latest versions of the supported software on servers and client devices, including maintenance and patch releases. The release of upgrades/patches take place out of hours to ensure minimum disruption to the school.
  • Database backups

Contact us if you would like to speak to one of the Code Green team about SIMS & FMS support.